85%
of businesses use more than 5 tools to manage customer service, leading to inefficiencies and data silos.
HubSpot Service Hub
Enhance your entire customer experience with HubSpot Service Hub
Service teams need the right customer service tools and technologies to deliver exceptional customer support and drive satisfaction- this is where HubSpot Service Hub comes in.
Why do teams need HubSpot Service Hub?
Increase customer retention
Improve customer lifetime value
Scale customer support
In today’s fast-paced digital world, delivering an exceptional customer experience is essential for staying ahead.
With evolving customer expectations, companies need powerful and integrated CX software that creates seamless, personalised interactions. HubSpot’s solutions enable companies to connect with customers meaningfully, ensuring every additional touchpoint is impactful. By investing in the right tools, you can boost customer loyalty, reduce churn, and drive long-term success. HubSpot’s all-in-one platform gives you the right agility to adapt, scale, and deliver memorable customer journeys that exceed their expectations. Now is the time to invest in a solution that empowers your business to not just meet, but lead the way in customer experience.
What is HubSpot Service Hub?
Customer expectations are higher than ever. To stand out in a competitive market, businesses must provide seamless and efficient customer service. However, fragmented tools and disjointed processes can hinder your ability to deliver the level of service your customer’s demand.
To exceed expectations and retain loyal customers, service teams require a unified platform that simplifies workflows and ensures a consistent, high-quality, ‘knock your socks off’ customer service experience. HubSpot Service Hub is that leading solution for delivering exceptional customer support.
This essential component of HubSpot’s customer platform is designed for CX leaders, teams, and managers manage their entire workload efficiently. Service Hub provides tools to streamline support operations, automate repetitive tasks, and ensure a consistent, high-quality customer experience.
With Heyoo’s HubSpot agency partner expertise and HubSpot’s powerful platform capabilities, you can centralise your support, success and service operations to maintain a single source of truth across your customer organisation.
Why is having the right customer service tools and technology so vital?
50%
of service teams spend more time managing tickets than resolving them.
Up to 25%
of an employee’s productivity time can be consumed by inefficient service processes, according to a study.
Service Hub enables all your service requirements.
As part of a comprehensive platform that supports your entire customer lifecycle, Service Hub ensures your service operations are connected. It provides service leaders with one source of truth for all support activities, ensuring visibility and efficiency across all customer touchpoints.
Part of a comprehensive platform that supports your entire customer lifecycle, Service Hub ensures your service operations are connected and aligned, allowing you to stay competitive and responsive.
45%
increase in customer satisfaction for those using
Service Hub
Key Service Hub features to improve efficiency:
Ticketing System
Manage all customer inquiries and issues in one place, ensuring no ticket is missed or forgotten.
Knowledge Base
Create and manage a comprehensive knowledge base to empower customers with self-service options.
Automation & Routing
Automate repetitive tasks and intelligently route tickets to the right agents, ensuring efficient resolution.
Reporting & Analytics
Gain deep insights into your service operations with advanced analytics and reporting tools.
Customer Feedback
Collect and analyse customer feedback and sentiment to improve service quality and customer satisfaction.
Live Chat
Provide real-time support to customers through integrated live chat, improving response times and customer satisfaction.
Customer Portal
Offer a personalised customer portal where customers can track their tickets and access relevant information.
Integration Management
Manage and monitor all your integrations from a single dashboard, ensuring seamless connectivity.
How does HubSpot AI help users in Service Hub?
HubSpot AI enhances customer service by automating ticket routing, providing instant responses with AI-powered chatbots, and analysing customer sentiment. It ensures that customer enquiries are handled efficiently, reduces response times, and improves overall customer satisfaction by delivering omnichannel support.
Features include:
AI content assistant in shared inboxes
AI call and conversation summaries
AI report creation
ChatSpot
HubSpot Service Hub also offers extensive integration capabilities with over 1,500 applications.
Including tools you may already use for customer service and success management:
Where are you in your journey with Service Hub?
Whether you are brand new to Service Hub Software or a HubSpot Service Veteran, we’ve got your back! Let us know your experience and choose your solution below.
New to HubSpot or getting started?
Service Hub onboarding
Work with Heyoo on the implementation of Service Hub for successful onboarding. We’ll help:
- Streamline service processes
- Improve data management
- Integrate with other tools
- Provide contextual team training to drive adoption from the start
Using HubSpot for some time?
Customer service software optimisation
Optimise your customer lifecycle on HubSpot with enhanced service operations. Use Heyoo’s HubSpot Agency expertise to:
- Centralise your data
- Align with other teams
- Drive growth through improved processes across your customer support and back-office teams
HubSpot Veteran?
Expert HubSpot consultants
Elevate your adoption with:
- Dynamic HubSpot consulting to refine processes
- Aligned teams and increased adoption
- An enhanced customer experience with the full power of the HubSpot customer platform
We’re going to need a bigger boat! Do you require an Enterprise grade service platform?
Service Hub Enterprise
If you need more than the features above, consider Service Hub Enterprise. Enjoy advanced features like custom surveys, advanced reporting, and team management capabilities tailored for large-scale service operations.
visit Service hub enterprise
Professional Onboarding
From £1,920
Prices include all reasonable expenses but exclude VAT and any applicable local taxes.
Professional Onboarding
From €2,325
Prices include all reasonable expenses but exclude VAT and any applicable local taxes.
Professional Onboarding
From 8,835AED
Prices include all reasonable expenses but exclude VAT and any applicable local taxes.
Professional Onboarding
From $2,400
Prices include all reasonable expenses but exclude VAT and any applicable local taxes.
Enterprise Onboarding
From £4,420
Prices include all reasonable expenses but exclude VAT and any applicable local taxes.
Enterprise Onboarding
From €5,350
Prices include all reasonable expenses but exclude VAT and any applicable local taxes.
Enterprise Onboarding
From 20,335AED
Prices include all reasonable expenses but exclude VAT and any applicable local taxes.
Enterprise Onboarding
From $5,525
Prices include all reasonable expenses but exclude VAT and any applicable local taxes.
How can Heyoo & Service Hub transform your service capabilities?
Provide
Your service team with a unified platform for all their tools and processes.
Optimise
Service operations with comprehensive visibility and control over your entire support lifecycle.
Streamline
Workflows and data management to improve efficiency and accuracy.
Transform
Your service capabilities with continuous improvements and insights.
100%
Increase in process automation
5x
Integrations drove adoption
39%
Increase in headcount within 6 months of onboarding
12M
Revenue target achieved within 6 months of onboarding
246%
Growth in revenue
13x
Increase in qualified leads after HubSpot onboarding
